All accounts are supervised in house; BPT was founded on the principle of customer service. You will have email addresses, as well as direct phone numbers for the management team assigned to your facility. All problems are addressed immediately with our 12 Minute Guarantee. If an issue is of an urgent nature, we will have a member of our senior management team at your building within one hour. We are available 24 hours a day, 7 days a week.
Our corporate motto is; Customer service is an ATTITUDE… not a department. We take this very seriously; therefore when a problem arises it is dealt with immediately. We are also available to meet with you or your team, on a regular basis, at your convenience, to discuss ongoing operations, and eliminate minor issues before molehills become mountains. Every location supervisor checks in with a daily operation report. This allows us to adjust on our end as needed, as well as alert you of any potential problems.
The right building service contractor can solve a large percentage of the daily issues you face. Building Professionals of Texas Janitorial Service has worked with several management companies, and has developed the experience, expertise and knowledge to confront and overcome the challenges that are inherent to our industry. Our organizational structure is very simple and straightforward. You deal directly with the senior management team of the company. Everything is reviewed with our operations team and location managers. We have a detailed meeting about every location on a weekly basis but talk about specific locations daily. We have found that by eliminating layers of management, we are able to provide superior customer service at an incredibly fair price.
Building Professionals of Texas success has been directly related to it’s ability to establish strong internal programs and meaningful industry partnerships.