Choosing a new cleaning service can be a daunting task. What if the company doesn’t meet your standards? Will the transition is chaotic? What if complaints increase instead of decrease? As a manager, you want a reliable cleaning vendor that delivers worry-free service so you can focus on other priorities.

To help narrow your choices, here are four essential questions to ask any cleaning company you’re considering. These questions won’t tell you everything, but they will give you valuable insights to help you decide if a company is the right fit for your needs.

1. How Do You Hire and Train Your Cleaning Staff?

The people cleaning your facility directly impact the quality of the service you receive. That’s why it’s essential to understand how the company recruits, hires, trains, and compensates its workers.

Ask the vendor about their hiring process—how they vet candidates and ensure they’re qualified for the job. Ask about their training programs to confirm they train employees properly to meet professional standards. Additionally, find out what the company pays its workers. A fair wage often leads to higher job satisfaction, lower turnover, and better performance. Companies with a structured approach to hiring, training, and paying employees are likely to deliver consistent, high-quality results.

2. What Does Your Service Model Look Like?

A service model outlines the systems and processes a cleaning company uses to meet client expectations. Unfortunately, some companies operate without much of a model—they simply send cleaners to do the job and only respond when issues arise.

You deserve more than reactive service. Ask the vendor about their startup process, including how they’ll prepare to clean your facility. Inquire about regular inspections, how often managers visit the site, and whether they hold periodic review meetings with clients. A company that uses a clear, proactive service model demonstrates its commitment to maintaining high standards and consistently addressing your needs.

3. Who Will Manage Our Account?

It’s important to know who will be responsible for overseeing your account. Ensure the company has local management available to address issues promptly.

Find out who conducts site visits, manages cleaner performance, and handles any complaints or special requests. A strong operational structure with clear accountability will give you confidence that the company can manage your facility effectively.

4. Can You Provide References from Similar Clients?

A reputable cleaning company should be able to provide references from satisfied clients. However, go beyond generic testimonials—ask for references from companies similar in size and scope to your own.

For instance, if you manage a large manufacturing facility, cleaning companies that specialize in small offices may lack the preparation to meet your requirements. Verifying references from organizations like yours will give you a better idea of whether the vendor can handle your specific needs.

By asking these four questions, you’ll gain a clearer picture of each cleaning company’s capabilities and approach. This will help you make a more informed decision and choose a partner who can deliver the reliable, high-quality service your facility deserves.