Is Your Janitorial Provider Using Retail Cleaning Supplies?

4 Clues You’re Working with a True Professional

Hiring a commercial cleaning service might seem straightforward, but subtle details can tell you a lot about the company’s professionalism. One of those overlooked signs? Where they buy their supplies. If your cleaning company is picking up products from big-box retailers like Wal-Mart, it may be time to take a closer look. Here are four ways to spot a well-run, experienced janitorial provider.

1. They Build Their Services Around You

Top-tier cleaning companies understand that no two facilities are the same. They develop a clear service plan tailored to your needs. This typically includes:

  • Consistent Performance Standards: Following proven systems to ensure nothing gets overlooked.

  • Fast and Reliable Problem Handling: Taking action quickly when concerns are raised.

  • Helpful Recommendations: Offering practical tips to enhance your building’s appearance and sanitation.

These providers focus on long-term client satisfaction rather than just completing a checklist.

2. They Treat Their Employees Right

A reliable janitorial company values the people who do the work. One of the best indicators of quality is how well their staff is treated. Professional companies typically:

  • Pay Fair Wages: Offering compensation that reflects the physical demands of the job.

  • Support Their Teams: Creating an environment where employees feel respected and appreciated.

When workers are fairly compensated and valued, they tend to stay longer, work harder, and deliver better service to your facility.

3. They Take Hiring and Training Seriously

You wouldn’t let just anyone into your place of business — and neither should your janitorial provider. A professional cleaning company puts real effort into building a strong team through:

  • Detailed Screening: Vetting candidates with background checks and skill assessments.

  • Hands-On Training: Teaching team members how to use equipment and follow protocols.

  • Continuous Learning: Offering ongoing guidance to improve results over time.

This process helps ensure you get a consistent, dependable cleaning crew that takes pride in their work.

4. They Use Commercial-Grade Supplies and Equipment

Finally, the tools of the trade matter. A professional janitorial company doesn’t rely on basic household products. Instead, they invest in:

  • Heavy-Duty Cleaning Agents: Supplies designed for large-scale, high-traffic environments.

  • Specialized Machines: Tools that clean deeper and more efficiently than retail options.

This investment shows a commitment to delivering results that basic equipment simply can’t match.

Final Thoughts

Choosing the right janitorial service plays a big role in the overall look and feel of your facility. By paying attention to the company’s practices—especially how they operate behind the scenes—you can confidently select a cleaning partner who’s committed to professionalism, quality, and your satisfaction. After all, it’s not just about clean floors—it’s about presenting your business in the best possible light.

Building Professionals

Customer Service is an ATTITUDE… Not a department.

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