Transitioning to a New Cleaning Service: A Comprehensive Guide

When clients come to us, their concerns usually center around two key issues:

“What’s the cost?”

“How soon can you start?”

While pricing is a distinct topic, this article addresses the second question, highlighting the often-overlooked complexity involved in changing cleaning service providers.

A Typical Scenario: Unexpected Vendor Withdrawal

Consider this common situation:

Facility Manager: “Bob, unfortunately, the current cleaning standards aren’t up to par. We’ve decided to switch providers, as per our agreement’s 30-day notice period.”

Bob: “I understand. I’ll inform my team.”

But just a week later, Bob updates:

Bob: “After telling my team about the upcoming job loss, they left immediately. I’ve also packed up. Hopefully, we can reconnect later.”

With the sudden departure of the cleaning crew, the Facility Manager quickly reaches out to the new cleaning service:

Facility Manager: “Our cleaners have left us high and dry. We’re even out of toilet paper in the restrooms. We need your help as soon as possible!”

Key Insights into Custodial Service Transition

1. Building a Balanced Team Is Time-Consuming

Assembling an effective custodial team is not an overnight task. It involves selecting a diverse mix of individuals based on part-time and full-time requirements, gender balance, and specific client needs, which is a detailed and time-intensive process.

2. Strategic Cleaning Planning Is Essential

Effective janitorial work isn’t just about cleaning; it requires a comprehensive plan. This includes specific cleaning sequences, checklists, and other protocols that ensure uniform and high-quality cleaning results.

3. The Critical Role of Thorough Training

Cleaning might seem straightforward, but it actually requires specific skills and knowledge. Training in the proper use of equipment, correct chemical handling, and efficient cleaning techniques is essential for maintaining safety and service quality.

Setting a Practical Start Date

Starting a new cleaning service typically requires a lead time of three to four weeks. This period is crucial for recruiting the right team, conducting thorough training, and establishing a well-thought-out cleaning plan.

Addressing Immediate Needs For urgent issues, such as a shortage of supplies:

  • Urge your outgoing cleaning service to fulfill their responsibilities until the end of the notice period.
  • Inquire if the new cleaning company can provide immediate minimal coverage with a temporary ‘floater’ team.
  • Consider hiring a temporary staffing agency to manage essential tasks during this period, like trash disposal, restroom maintenance, and restocking critical supplies.

Understanding and preparing for these transition factors can smooth the shift to a new cleaning service, ensuring that your facility’s cleanliness and operations are not disrupted.

Building Professionals

Customer Service is an ATTITUDE… Not a department.

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